Shipping Policy
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Cancellation Policy
Once ordered we are not able to simply cancel an order, we are able to offer a store credit or exchange only. If you wish to cancel for a refund you will be subject to a 5% fee from your transaction value.
Shipping
To express our gratitude for your gracious support, Jordanofficial.co is providing a FREE International Shipping & Handling on all orders above $150.00 only. We offer International deliveries to the whole world and have customers coming from all around the globe!
Due to HIGH demand, we dispatch items in 5-10 business days from the day of your order, sometimes much earlier. We will email you immediately as soon as your package is dispatched. Please do not contact us regarding your shipping status before 10 business days from the date of order.
| Royal Mail (6-20 Business Days) | Free standard delivery on all orders over $150.(6-20 Business Days) Royal Mail | |
| Customs Confiscation/Lost or Stolen Parcels | Not Covered (Add on option available during checkout, 7% fee off total order amount) | Not Covered (Add on option available during checkout, 7% fee off total order amount) |
| Extra Protection on order packaging | YES | YES |
| Tracking Details? | YES | YES |
| Order Processing Time | 24-72 hours (excluding weekends & holidays) | 24-72 hours (excluding weekends & holidays) |
| Shipping Courier/Agent | Royal Mail (UK)/USPS (US) | DHL/UPS/USPS/DPD/FEDEX |
| Delivery time to USA & Canada | 5-10 working days | 5-10 working days |
| Delivery time to UK | 7-15 working days | 7-15 working days |
| Delivery time to Europe | 6-20 working days | 6-20 working days |
| Rest of the world | 10-25 working days | 10-25 working days |
| Countries we DO NOT Deliver to | China, North Korea | China, North Korea |
After your order has been successfully placed, you will receive a confirmation email right away. Once item/s has been shipped, you will receive a second email containing your tracking information within 3-5 working days.
*WE ONLY US THE MOST SECURED AND FASTEST AVAILABLE SHIPPING METHOD TO YOUR COUNTRY AND DO NOT COMPROMISE*
*FLAT RATE CHARGED FOR ANY ORDERS BELOW £200.
HOW DOES FREE SHIPPING LOOK LIKE WHEN I RECEIVE MY ORDER?
All orders are packed with a layer of thick bubble wrapping for clothings and a 5 layered box + bubble wraps for any sneakers or fragile accessories. This is to ensure that all our customers receive their parcel in the best possible condition.