We take customer satisfaction very seriously at Portal Development Company LTD. We offer an easy return service for all non-personalised(custom) goods within 30 days of delivery.
Please contact us through email at [email protected] before you return order so that we can provide you with a return merchandise authorization (RMA) code that you can include in the package for our easy reference.
If you wish to exchange an item, please return the item you no longer wish to keep and forward the details of your new order on [email protected]
All returned goods need to be in perfect condition, and come with their original packaging. Unfortunately, we will not be able to accept returns if they are not in perfect condition.
RETURN SHIPPING ADDRESS:
Return Address:Stables End Court Main Street
CLEARLY MARK THE PARCEL:
Original Order No.: *XXXXXX*
With your preferred courier, please tick the box “returned goods”
You will be responsible for paying for your own shipping costs for returning your item.
Portal Development Company LTD. will ship back the new item/s at no extra cost to the customer.
You should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
We offer a 14-day refund policy for sale items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The original shipping costs will be refunded; Portal Development Company LTD. will refund the full amount paid for the order.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Final/Clearance Sale Items